Sinsegye Online Help System's 1st Anniversary

Ignite the Path of Industrial Progress with Knowledge as a Torch

Dear Partners & Friends,

Today, we celebrate a milestone: the 1st anniversary of Sinsegye Online Help System. One year ago, we set out with a clear vision—to "lead a new era of computable manufacturing." Today, we’ve grown into a knowledge and service platform that serves the entire industrial sector. Through it all, we’ve stayed true to our promise: Empower Your Infinite Progress—and we continue to advance steadily on the journey of industrial automation and intelligence.

At this moment, we want to share with every one of you our growth over the past year, our current value, and our unwavering plans for the future.

Reflecting on Our Roots: Starting with Benchmarks, Delivering Value Across Industry

From day one, we defined our mission clearly: Benchmark against industry leaders, and serve the entire industrial sector. We refused to be a brand-limited tool; instead, we set out to deliver solid, reliable knowledge support for the industry—aligned with the highest global standards.

We targeted industry giants as our benchmarks, refining our core services around three key pillars: document accuracy, search efficiency, and problem-solving rate. In the early days of launch, our technical team and industry experts worked tirelessly to verify details for product lines like automation systems and iComputers. Our goal? Ensure every resource users access is useful, usable, and easy to use.

Most importantly, we’ve always centered people’s needs. Whether you’re a beginner new to industrial automation (needing step-by-step guides) or a senior engineer (seeking in-depth docs for complex issues), we’ve broken free from "one-size-fits-all" service. We strive to be your companion through every stage of your professional growth. Over the past year, users have shared how the system helped them grow—from "not understanding iComputer parameters" to "troubleshooting independently." That feedback is what keeps us grounded in our mission.

Today: A Full-Scenario Function Matrix, Solving Real Industrial Challenges

After a year of iterations, the system now offers a full-scenario matrix covering basic services, knowledge learning, and interactive communication. This diverse toolkit meets the complex needs of the industrial sector—and our tutorial videos, as the core of visual learning, act as a critical bridge between "knowledge" and "hands-on practice."

Basic Services: Breaking Barriers
We know "language gaps" and "document hunting" slow down cross-border collaboration and daily work. To fix this:
We’ve added multilingual support (Chinese, English, etc.) for barrier-free access.

We’ve curated over 3,000 professional documents, organized clearly by product line. Need SP7020 iComputer specs or an automation system workflow? Search by product—no more sifting through irrelevant content.

Knowledge Learning: Beyond "Finding Answers"—Building Skills

We don’t just help you find answers; we help you master skills. Our tutorial videos are key to this:

Over 500 minutes of high-quality content, covering demonstrations, principle animations, and troubleshooting records—all aligned with our online course system.
For beginners: "iComputer DIN Rail Installation" and "MetaFacture Interface Guide" focus on buttons and menus, with frame-by-frame demos to avoid "misinterpreting text."
For professionals: "iComputer Resource Allocation" and "Xvisual Quick Guide" use real scenarios to simplify complex logic—turning abstract principles into clear visuals.

Interactive Communication: Unlocking User Wisdom

Industrial knowledge lives not just in official docs, but in user experience. That’s why we launched a community for questions and experience-sharing (with "case discussions" coming soon). Knowledge flows actively now—users share insights official docs can’t cover. Tutorial videos even complement conversations: cite system clips or share your own footage for more targeted talks.

The Smart Core: Sinea AI—Your 24/7 Industrial Partner

If functions are the system’s "skeleton," SINSEGYE Efficient AI Assistant (Sinea AI) is its "lifeblood." We aim to build an "AlphaGo for industry"—making knowledge access faster and smarter. And yes, our tutorial videos are part of Sinea AI’s knowledge base.
Need help at 3 AM or on weekends? Sinea AI responds instantly:

Ask, "How to connect SP7020 iComputer to PLC?" AI gives text steps and recommends the matching tutorial video—learn via both words and visuals.

Stuck on error code E012? AI jumps straight to the E012 section in our "Automation Troubleshooting" video—no more scrolling.
Users joke Sinea AI is a "portable tech coach"—it doesn’t just "explain"; it "shows"—far faster than flipping through docs.

Tomorrow: From "Platform" to "Industrial Knowledge Ecosystem"

This anniversary isn’t an end—it’s a start. We’ll expand in three key areas, with extra investment in tutorial videos to make the system a true "engine for industrial progress."

Field Expansion: Deepening and Broadening

Short-term: Double down on automation and iComputers, and add videos for new energy (solar, lithium), auto manufacturing, and semiconductors—e.g., "iComputer Tuning for Lithium Lines" or "Semiconductor Automation Maintenance."

Long-term: Reach more sectors (machinery, smart factories) so every user finds "tailored" tutorials.

Function Upgrades: Smarter, More Personal, More Visual

Smarter AI: Sinea AI will use user profiles (e.g., "photovoltaic beginner" or "auto senior engineer") to push relevant videos—beginners get basics, experts get advanced content.

Bigger Video Library: Expand to 3,000+ minutes, with new features:

"Multi-angle demos" (e.g., close-ups of iComputer internal parts).
"Real-time bullet comments" (ask questions while watching; officials/seniors answer instantly).
"Video + Live Streams": Monthly expert live sessions, later cut into short clips for repeated viewing.
Global Access: Add English subtitles to core videos—breaking "language + tech" barriers for international users.
Gratitude: Your Feedback Guides Us Forward

Every iteration of the system comes from your input:

You pointed out "unclear parameter descriptions"—we refined content.
You said, "Videos are more intuitive than text"—we doubled down on visual learning.
You shared, "I learned troubleshooting via videos"—we kept improving.

Your needs are our compass.
Going forward, Sinsegye Online Help System will stay true to its tech route ("computer-based, software-defined"), with iComputers as the driver. We’ll deliver full-spectrum knowledge services (docs, courses, videos, community) for more sectors: oil & gas, steel, auto manufacturing, semiconductors, and beyond.

We believe knowledge breaks tech barriers and accelerates industrial progress. And we want to be that bridge—using words for precision, videos for practice, and connecting today to tomorrow.

This anniversary is a summary, but more importantly, a new start. Let’s keep using knowledge as our torch, and progress as our goal—together, we’ll light the way for industrial intelligence.

In the future, we won’t just empower your infinite progress—we’ll make your growth journey easier.

Sinea
October 24, 2025

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